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tours faqs

tours faqs (1)

Tours FAQs

20 May 2015 Written by

1. How much does it cost to use guide service?

Our guide services are totally free of charge. However, please kindly prepare to pay all the expenses of the guide during the tour, such as admission fees, restaurant meals, transportation fees, etc.

2. Do I have to give a tip?

HFTGs' volunteers are not allowed to receive tips. In case, you insist on showing your appreciation, it will be used as the donation to support the organization. We would like to express our sincerest thanks for your kind gesture. 

3. We are a group of 8 people, and can we request a guide?

We may arrange two (or more) guides. Please be prepared to pay the expenses of these guides.

4. What languages do guides speak?

Currently, we have English, Chinese, French, Russian, Korean, Japanese, German, Spanish, Italian and Vietnamese speaking guides. It is Hanoi Free Tour Guides' great effort to extend our services in more languages to serve more tourists from all over the world visiting our country.

5. Can I request a guide for weekdays?

Yes, you can.

6. When should I request a guide?

We recommend you request as soon as possible before the planned date for the tour. However, please don't hesitate to email us or book at any time even short notice. We will inform you whether your requested tour can be confirmed.

Our hotlines:

Mr Cong: 0084974596895 English, 中文
Ms Quynh: 0084995257868 中文
Ms Phuong: 00841663726154 Français
Ms Oanh: 00841643 229 985 Pусский
Ms Van Khanh: 0084984874719 日本語
Ms Quyet: 00841666493684 한국어
Ms Ngan: 0084985576691Deutsch
Ms Thoa: 00841632333385 Español

Or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.Hanoi Free Tour Guides Tour Operation Department will reply you shortly.

7. How can I book a tour with HFTGs?

Please apply using the ONLINE BOOKING FORM. You can also contact us via email: This email address is being protected from spambots. You need JavaScript enabled to view it.. After receiving your inquiry, we will reply you as soon as possible.

8. Where do I meet my guides?

Our guides will meet you right at your hotel.

9. Do HFTGs provide other services besides free guided city tours?

No. HFTGs is a voluntary organization, Hanoi free private guided tour is the ONLY service it is offering to tourists. For other services, Hanoi Free Tour Guides can only provide supporting information on requests. The provided information may be useful in helping you better plan your trip.

 10. Why HFTGs should be a Must- Do in Hanoi?

- Totally free of charge guiding service.

- Well-recognized and highly recommended by the world's most famoust tourism forums: Tripadvisor, Lonelyplanet...

- Appeared on leading domestic and international newspapers, TV channels: Vietnam News Agency, Vietnam National TV (VTV), Vietnam Consulate Agent in New York, Vietnam Plus, Hanoi Capital Security, RM TV (Russian TV), The People (the most reputable, the central organ of the Communist Party of Vietnam, The voice of the party, state and people of Vietnam).....

- Experiencing the tour in the most localized way with students and ex-students.

- Strictly- selected,well-trained, professional, and knowledgeable, "guides, little ambassadors" who are excellent in foreign language skills with great enthusiasm of introducing the image of Vietnam in general and Hanoi in particular to international friends.

- Easiest way to customize your tours to match your time and interests.

- Making friend with lovely Vietnamese students and ex-students.

- Offering various choices of languages: English, Chinese, French, Russian, Korean, Japanese, German, Spanish, Italian and Vietnamese..

- Using service of among the leading voluntary organizations with over 400 volunteers.

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Video

Why Hanoi Free Tour Guides?

- Totally free of charge guiding service.

- Experiencing the tour in the most localized way with students and ex-students.

- Strictly- selected, well-trained, professional, and knowledgeable, "guides, little ambassadors" who are excellent in foreign language skills with great enthusiasm of introducing the image of Vietnam in general and Hanoi in particular to international friends.

- Easiest way to customize your tours to match your time and interests.

- Making friends with lovely Vietnamese students and ex-students.

- Offering various choices of languages: English, Chinese, French,  Russian, Korean, Japanese, German and Spanish.

- Using service of among the leading voluntary organizations with over 400 volunteers.

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