Please kindly read and fully understand all of our terms& conditions before making bookings in any forms (telephone, online, directly or indirectly…)

Acceptance of the following policies, terms and conditions is required for participation in the Hanoi Free Tour Guides (HFTGs) organization.

1. Guides

• Members of HFTGs and HFTGs guides are volunteers who provide guide services out of their own goodwill.

• Any and all persons who request and/or utilize the services of HFTGs will be referred to as “guest(s)” hereafter.

2. Expenses

While HFTGs guiding services are totally free of charge, guests are responsible for the following expenses:

• TRAVEL EXPENSES INCURRED BY THE GUIDE while conducting a tour for the guests. These include any and all public transportation fees, taxi fares incurred after meeting the guest at the appointed meeting place. Guests are not responsible for costs incurred by the guide while traveling to or from the meeting place both before and after the tour period. ADMISSION FEES to museums, temples, events etc. incurred by the guide while providing guide services.

• MEALS eaten by the guide while providing his or her services to the guest(s).

3. Inappropriate Conduct

HFTGs and its volunteers reserve the right to terminate guiding services at any point during the tour if the guest(s) exhibit any of the following behavior:

• UNSAFE or ILLEGAL BEHAVIOR.

• INAPPROPRIATE SEXUAL BEHAVIOR or advances. This includes sexual behavior initiated by the guest(s) toward the guide, occurring among the guest(s) and or that initiated by the guest(s) toward persons outside of the tour group.

• INTOXICATION AND ILLICIT DRUG ABUSE.

• REFUSING to cover expenses incurred by the guide as outlined in the above section on expenses.

• ANY CONDUCT, BEHAVIOR, OR ACTION that the guide feels is inappropriate or offensive or reflects poorly upon his or her self or HFTGs.

4. Statement of Limited Liability

HFTGs and its guides are not responsible for any illnesses, injuries, thefts, losses, or any resulting damages incurred by the guest(s) while using HFTGs services. The guest(s) accept(s) full responsibility for any damages, injuries, or losses that he/she/they may incur while using HFTGs services.

5. Right to Refuse Service, Conflicts of Interest

HFTGs can refuse to offer its services and/or terminate its services to the guest(s) at any point for the following reasons:

• The guest(s) provide(s) false information through the booking form when requesting a guide and/or e-mail exchanges with HFTGs.

• The guest(s) attempt(s) to profit or gain monetarily from HFTGs services or operate(s) a business which attempts to profit or gain from HFTGs services.

• The guest(s) request(s) to engage in “sexual tourism” in any form or fashion. This includes but is not limited to requests to visit brothels, sexual goods shops, adult book stores and other similar venues which HFTGs deems inappropriate for its guide services.

• The guide(s) may cancel appointments with due notice if unavoidable reasons or extreme circumstances (e.g., extreme weather conditions, natural disaster, etc.) occur.

6. Sudden Cancellation by Guest(s)

HFTGs reserves the right to refuse service to guest(s) who have previously cancelled guide appointments without due notice. This excludes cases in which cancellation was for unavoidable reasons or extreme circumstances.

7. Cases in Which HFTGs May be Unable to Provide a Guide

In the following cases, HFTGs may be unable to provide a guide to the guest(s):

• There are too many booked inquiries and or a shortage of available guides.

• A guide cannot be found who is able to meet the guest’s request (e.g., starting a tour from 5.00 a.m)

8. Acceptance of Policies, Terms and Conditions of HFTGs

I, the guest, by sending booking form, booking inquiry emails or any other forms of making reservation do hereby state my absolute acceptance of the policies, terms and conditions of HFTGs as outlined in this agreement.

How much does it cost to use guide service?
Our guide services are totally free of charge. However, please kindly prepare to pay all the expenses of the volunteer guide during the tour, such as admission fees, restaurant meals, transportation fees, etc.

Do I have to give a tip?

While tipping is not mandatory, it is greatly appreciated. If you had a wonderful time, a small tip is a meaningful way to show your appreciation. Your generosity helps us maintain the quality of our tours and supports our guides. Thank you for considering tipping as a way to support our organization.

We are a group of 8 people, and can we request a guide?
We may arrange two (or more) volunteer guides. Please be prepared to pay the expenses of these volunteer guides.

What languages do guides speak?
Currently, we have English, Chinese, French, Russian, Korean, Japanese, German, Spanish, Italian and Vietnamese speaking volunteer guides. It is Hanoi Free Tour Guides’ great effort to extend our services in more languages to serve more tourists from all over the world visiting our country.

Can I request a guide for weekdays?
Yes, you can.

When should I request a volunteer guide?
We recommend you request as soon as possible before the planned date for the tour. However, please don’t hesitate to email us or book at any time even short notice. We will inform you whether your requested tour can be confirmed.

Our hotlines:

+84(0)988979174

Or email us at hanoifreetourguides@gmail.com, Hanoi Free Tour Guides Tour Operation Department will reply you shortly.

How can I book a tour with HFTGs?
Please apply using the BOOKING FORM. You can also contact us via email: hanoifreetourguides@gmail.com. After receiving your inquiry, we will reply you as soon as possible.

In the event, you wish to email us for reservation, kindly complete the following information:

Email us with sufficient information as indicated as follows:

1. Number of guests:

2. Name of representative (please provide us your hotel check-in name so our guide can ask receptionists for help in case of necessity).

3. Available mobile phone number (in use in Vietnam) if yes (our guides may directly phone you in case she/he can’t find you at hotel lobby).

2. Your hotel address ( please provide the address as detailed as possible because some hotels have same names but different addresses)

3. Date and time for pick-up

4. Places for visiting, in case you have no ideas, our guides can directly suggest you to make it suitable with your time and your interests.

5. Means of transportation: Please note that taxi is the most popular, Please feel free to tell us if you want to travel by another mean of transportation or on foot.

6. Preferred guiding language: (English, Mandarin Chinese, French, Russian, Korean, Japanese, German or Vietnamese).
You can make request of volunteers speaking different languages for the same tour in case there are different requests on
guiding languages from people in your group.

Where do I meet my guides?
Our guides will meet you right at your hotel.

Tour options for reference

FULL DAY (normally start at 8am(summer), 9am(winter) and finish at around 5pm)

* Option 1: Hochiminh complex, Temple of Literature, Sword lake area (including Ngoc Son Temple), French Quarter and Old Quarter

* Option 2: Temple of Literature, West lake area, Hoalo prison and Museum of Ethnology (or Women’s Museum)

* Option 3: Temple of Literature, Museum of Ethnology (or Women’s Museum), Old Quarter, Sword lake area (including Ngoc Son Temple) and French Quarter.

* Option 4: Old Quarter, Sword lake area (including Ngoc Son Temple), Museum of Ethnology (or Women’s Museum) and

1 out of 2 handicraft villages (Bat Trang pottery village and Van Phuc silk village)

* Option 5: Bat Trang pottery village and Van Phuc silk village

HALF DAY (normally start at 9am(winter), 8am(summer) for the morning one and 2pm for the afternoon one)

* Option 1: Old Quarter,Sword lake area (including Ngoc Son Temple), French Quarter and Long Bien bridge.

* Option 2: Museum of Ethnology (or Women’s Museum), Sword lake area.

* Option 3: 1 out of 2 handicraft villages ( Bat Trang pottery village or Van Phuc silk village)

* Option 4: Hochiminh complex, Temple of Literature and West lake area

* Option 5: Hoa Lo prison, Sword lake area, Old Quarter and French Quarter.

* Option 6: Night market tours on weekend nights ( Friday, Saturday and Sunday): Start at 7pm to late 9, 10 pm.

The above suggested itinerary is just for reference, it is very flexible, you can directly discuss with our guide for recommendations and suitable arrangement.

To book a tour please provide us information as above and email us at hanoifreetourguides@gmail.com Thanks so much and wish you best time ever in Vietnam.